We only credit payments sent from the email ASSIGNED to your user account (known as your "PayPal Email") if they do not 100% match the order will not be processed, and will be marked "unpaid" or possibly "cancelled" after a number of days. To fix this you need to pay using the correct "PayPal Email" that is tied to your user account.
Our system also auto-ignores payments sent in from banned emails. There are currently no email bans active.
As of August 2006 you will now be automatically emailed when you submit a payment from something other than your configured PayPal email address. The automated link will give you instructions on how to save/fix your order via a link and/or confirmation code. You can do this yourself without our assistance.
If you block our emails (check your junk/spam folder too) then you will need to manually ask for a refund. Refunds can not be issued by every staff member so you will need to send you refund request to the proper place or no one will be able to help.
To recieve your refund please send ALL of the following information to refunds@d2supplies.com -- failure to include any information we require can cause extra delay.
The information listed below will make it very easy to investigate your order. Without it, depending what information is missing, it can take longer to find and research your order. Please email the info to refunds@d2supplies.com
1) Your order # from the website. (example: #10467)
2) Your paypal transaction or reciept id
It's very rare that we need the PayPal transaction (or reciept) id number, so if you're not sure what that is you can probably leave it out and be fine.
Your refund will be issued within one business day after we've recieved your request This FAQ was last updated: July 11th, 2007 @ 08:40 PM |
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