** Since the ladder reset we've had to temporarily cut back on our staff and deliveries can take longer than prior if no one is available, but nothing too extreme should happen **
Assuming your payment has went through properly (if you sent an eCheck we cannot process it until it's Cleared) then you should not expect to wait over 1-3 hours, 4-6 hours at an extreme. This excludes level jobs and any other items which have wait/delay times marked on them.
While D2SUPPLIES is quite known for unbelievably fast delivery times of 10 - 60 minutes or less, but we cannot advertise that like we used to, however rest assured that on average you will not wait long. The slowest delivery time is generally around 3am-8am but we're working promptly on expanding our staff and training new ones to continue our "30 minutes or less" moto. There's usually atleast one staff here 24/7x365
If you do not hear anything from us within 24 hours please contact us. This is assuming in your user panel (under "My Orders") the order is marked as PAID and processing because there must be some extreme problem. This FAQ was last updated: July 13th, 2007 @ 11:33 PM |
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| I sent in my payment but my order says unpaid or cancelled, why? |
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| My item is not the one in the picture, what is the deal? |
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| How do I order Hardcore Ladder Items? |
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| Can I send cash payments to you? |
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| What is the best way to handle unpermed / duped items? |
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| How do I use my custom item request ID? |
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| What does it mean when an item says its for premium customers only? |
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| What are customer referrals and how do I use them? |
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| What happens if I order the wrong realm? |
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| Do you provide Diablo 2 Classic or Expansion items in your store? |
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| I lost the password to my user account, how do I get it back? |
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| How come you haven't price matched the site I submitted? |
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| How come no one replies to my emails when I need help? |
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| Looking for more information on our Diablo 2 CD Keys? |
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| The item I want is out of stock and has "Watch Item" next to it, what does that mean? |
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| How can I tell if the item I want to buy is legit/permed or duped/unperm? |
287 |
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