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D2SUPPLIES / UsEast Ladder Items / FAQ / Browse Questions:
D2SUPPLIES Frequently Asked Questions
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| How do I perm/temp-perm an item? |
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| Why do some items I buy from you disappear or "poof"? |
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| Can I work for your site? I am a good trader. |
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| I have a lot of good items, would you be interested in buying them? |
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| What type of delivery do you offer? |
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| Do you guys give repeat customers discounts or bonuses? |
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| What are raffles? How do I play? What do I win? |
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| It's been over 48 hours and no information about my order! |
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| What is your refund policy? |
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| How long does it usually take to get my items? |
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| What are cart coupon codes and how do I use them? |
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| I sent in my payment but my order says unpaid or cancelled, why? |
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| My item is not the one in the picture, what is the deal? |
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| How do I order Hardcore Ladder Items? |
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| You do not list any stats on an item I want, what will I get? |
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| Can I send cash payments to you? |
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| What is the best way to handle unpermed / duped items? |
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| How do I use my custom item request ID? |
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| What does it mean when an item says its for premium customers only? |
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| What are customer referrals and how do I use them? |
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| What happens if I order the wrong realm? |
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| Do you provide Diablo 2 Classic or Expansion items in your store? |
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| I lost the password to my user account, how do I get it back? |
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| How come you haven't price matched the site I submitted? |
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The most common reason is that you're replying to one of the many automated emails you recieve from our site. Only one staff member has access to the email used in the automated system emails and it's not often checked.
You should try using the contact us form, or if you know the email to one of the staff directly you can try that but we encourage you to use the contact us form so that any current online staff can assist you if they're available or work with what you're having a problem on.
It's still likely to recieve a reply to a question or comment sent to one of the automated emails but it could be severely delayed.
Examples of automated response email address:
sales [at] d2supplies.com
orders [at] d2supplies.com
requests [at] d2supplies.com
custom [at] d2supplies.com
Also, the number one reason people do not get a response is because you failed to include the information relevant to your inquiry. Since our contact form states what you should include we do not bother replying to tell you another time to include said information. There are no exceptions. You will simply be ignored until you properly submit your inquiry with all information needed to anwser it. This FAQ was last updated: May 11th, 2008 @ 08:22 PM |
| Looking for more information on our Diablo 2 CD Keys? |
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| The item I want is out of stock and has "Watch Item" next to it, what does that mean? |
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| How can I tell if the item I want to buy is legit/permed or duped/unperm? |
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There are currently 28 faqs archived for the UsEast Ladder Realm
* Additional FAQ entries may exist but be set to disabled mode.
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