If you've not heard anything from us after 48 hours of payment (notice, this includes recieving your payment; if you sent via an eCheck, or anything non-instant, these can take time to clear etc.. check your PayPal logs for information before complaining to us) then make sure you can recieve email from "sales@d2supplies.com"
A quick way to tell if your email provider may be blocking our emails is if you got an order confirmation from us once you finished making your payment. If you did, then it should be working and you need to contact us as there could be something wrong with your order (though if this is the case, we *should* contact you but definitely give us a hollar). If you never recieved an order confirmation from us and supplied us with the correct email then you're probably blocking us (maybe not on purpose, but that's the general reason) This FAQ was last updated: May 19th, 2007 @ 05:20 PM |
| What is your refund policy? |
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| How long does it usually take to get my items? |
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| What are cart coupon codes and how do I use them? |
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| I sent in my payment but my order says unpaid or cancelled, why? |
1,619 |
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| My item is not the one in the picture, what is the deal? |
1,332 |
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| How do I order Hardcore Ladder Items? |
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| You do not list any stats on an item I want, what will I get? |
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| Can I send cash payments to you? |
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| What is the best way to handle unpermed / duped items? |
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| How do I use my custom item request ID? |
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| What does it mean when an item says its for premium customers only? |
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| What are customer referrals and how do I use them? |
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| What happens if I order the wrong realm? |
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| Do you provide Diablo 2 Classic or Expansion items in your store? |
732 |
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| I lost the password to my user account, how do I get it back? |
730 |
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| How come you haven't price matched the site I submitted? |
727 |
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| How come no one replies to my emails when I need help? |
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| Looking for more information on our Diablo 2 CD Keys? |
336 |
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| The item I want is out of stock and has "Watch Item" next to it, what does that mean? |
315 |
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| How can I tell if the item I want to buy is legit/permed or duped/unperm? |
287 |
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