If you've not heard anything from us after 48 hours of payment (notice, this includes recieving your payment; if you sent via an eCheck, or anything non-instant, these can take time to clear etc.. check your PayPal logs for information before complaining to us) then make sure you can recieve email from "sales@d2supplies.com"
A quick way to tell if your email provider may be blocking our emails is if you got an order confirmation from us once you finished making your payment. If you did, then it should be working and you need to contact us as there could be something wrong with your order (though if this is the case, we *should* contact you but definitely give us a hollar). If you never recieved an order confirmation from us and supplied us with the correct email then you're probably blocking us (maybe not on purpose, but that's the general reason) This FAQ was last updated: May 19th, 2007 @ 05:20 PM |
| What is your refund policy? |
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| I sent in my payment but my order says unpaid or cancelled, why? |
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| What does it mean when an item says its for premium customers only? |
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| How can I tell if the item I want to buy is legit/permed or duped/unperm? |
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| Looking for more information on our Diablo 2 CD Keys? |
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| My item is not the one in the picture, what is the deal? |
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| How do I order Hardcore Ladder Items? |
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| How do I use my custom item request ID? |
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| Can I send cash payments to you? |
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| You do not list any stats on an item I want, what will I get? |
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| Is it safe to trade with accounts named "D2supplies" ? |
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| What happens if I order the wrong realm? |
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| How come you haven't price matched the site I submitted? |
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| I lost the password to my user account, how do I get it back? |
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| What are customer referrals and how do I use them? |
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| How come no one replies to my emails when I need help? |
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| My account is locked. Why? |
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| The item I want is out of stock and has "Watch Item" next to it, what does that mean? |
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| Do you guys have a list of ladder only items? |
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| Where did all the moded charms go like life, fhr, etc? |
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| How come sometimes the site has a white Interal Server Error page |
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