D2SUPPLIES takes fraud very seriously. We provide services of virtual items("intangable") that do not exist. In order for PayPal to protect us in this type of business we must provide proof of delivery in events of chargebacks or disputes. For this reason, we reserve the right to inquire about additional information to verify your identity, information such as, but not limited to, having you use a non-free email, verify your PayPal account, submit payment with a Confirmed shipping address, or even call you, regardless of the time, to speak to the account holder on the bank/credit card for verification. In rare cases we reserve the right to fedex/ups overnight your order to you; this option is only done if you refuse to use another verification method and if this is the case you may be subject to a fee as small as $0, but no greater than cost of shipping. D2SUPPLIES also keeps a detailed fraud database with information such as: date chargeback/reversal happened, which website they hit, card holder first and last name, confirmed shipping address, confirmed phone number, post(zip) code, every IP and hostname used to access our site from the original time of visit, the emails on file for your account, the primary PayPal email associated with your account, and last but not least, the unique PayPal ID given to each and every PayPal account. This data is shared among other top Diablo 2 stores in a common goal of preventing as much fraud as possible, as fast as possible. We are currently working on an XML based system that allows anyone to stream, in real time, any and all of the data contained in our database. By committing fraud, which is a class C felony in most states, and illegal in most countries, you hereby give up your right to Privacy and cannot hold us liable for any action taken, whether legal or harmless, with the information streamed to other shops or any other entity who uses our vast database. All orders must be submitted with a Confirmed shipping address (if you're in the USA), and a Phone number. Failure to do so will result in a refund and/or account lock. Repeatidly failing to provide this information may result in a site ban
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| Our site stands by it's NO REFUND policy; however, we understand under certain circumstances they may be required (due to our own faults, or yours). This does not mean we will refund you for your own simplistic mistakes such as ordering for the wrong realm, ordering too many quantities of an item, or even ordering the wrong item. Most common requests for refunds will always fall under the "NO REFUND" policy, so please, use the series of steps we have in place to aid you in figuring out which realms/items you're buying and the quantites. After all, it does take a bit of effort to actually get to the part where we take your payment so always double, even triple, check the cart contents we print out and realm informations displayed throughout our site. |
